If you see this error message on your patient portal when you try to log in, you will know that your browser configuration is not set to properly accept the systems authentication cookie. This page will show you how to enable your cookies in your browser if you wish for all websites, or how to enable a specific authentication cookie for using our website. To enable just specific authentication cookies to better use our website click here.
To enable all cookies on your browser settings
To enable cookies for all websites here is some information on how to configure your browser settings click here for those instructions:
Our system supports the following browsers
The QRMDs database supports current versions of the following browsers on Windows, Mac OS, iOS and Android operating systems:
The QRMDs database server and its web pages require third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled, you cannot log in to your patient portal via our authentication system. This is in place to protect your private patient health information and maintain security of your account. If you do not have third-party cookies enabled, you will most likely have difficulties using certain aspects of our system, including your patient portal.
The following section provides steps to enable cookies and cross-site tracking in various browsers:
It is possible to use our site in a limited way, without third-party cookies enabled. However, functionality will be limited, and sometimes difficult. If you would like to use our site without having cookies enabled, and want to log in to your patient portal to do the following:
When you log in to your patient portal, you will have to enter your username and password twice! The first time, you will navigate to your patient portal, at https://www.qrmds.com/patient-log-in and then enter your credentials. The system will reject your credentials (even if they are correct), as a result of not having your cookies enabled. The system will then direct you to another webpage https://c2acj173.caspio.com/dp/6e8790009e87af58ebf448b88101. This IS OUR WEBSERVER so you should not be alarmed. At this stage, you must reenter your username and password, and you will be logged in to the patient portal.
You will notice that the URL you are directed to has changed and does NOT say “qrmds.com” but instead says “c2acj173.casio.com”. This is our internal URL address of the patient authentication system and database.
You can navigate directly to the patient portal authentication server at this direct URL, https://c2acj173.caspio.com/dp/6e8790009e87af58ebf448b88101, and save it in your bookmarks as “QRMDS Patient Portal Log In”. This will save you the step of having to enter your credentials twice going forward.
You can enable your cookies to avoid these steps.
You can try to enable a site specific cookie for our website. This process is a bit complex and is different, depending upon which browser you are using. See below for individual instructions for browsers listed.
The screen shots below show you where to add a site-specific cookie for our website to your browser for Chrome, Firefox, and Edge. There are no specific instructions we have for Safari at this time.
To enter a specific cookie for QRMDS on Chrome follow these steps:
To enter a specific cookie for QRMDS on Microsoft Edge follow these steps:
Then you must ADD the URL as before on the sites NOT to clear the cookies and be sure to select “include third-party cookies on this site” option as well.
To enter a specific cookie for Firefox browsers follow these instructions: